REFUND POLICY

INFO TECH DEVICES BAY

Last Updated: December 5, 2025

At Info Tech Devices Bay, our goal is to provide high-quality hardware and software solutions. In case you have to return a product, the terms and conditions below will apply unless otherwise agreed between you ("Customer") and Info Tech Devices Bay ("We," "Us," or "Seller").

Standard Return & Refund Policy

• Free Returns: We offer free returns on all eligible items.
• Return Period: Refund requests must be made within 14 days of the invoice date. To claim refund Click Here
• Restocking Fee: Returns with missing parts may incur a restocking fee.
• Shipping Cost for Return: Customers are responsible for return shipping unless it's the seller's error.
• Refund Method: Your refund will be issued back to the original payment method used when placing the order, such as your credit card, debit card, or digital wallet.

Return Authorization (RMA)

• All returns should be accompanied by a Return Material Authorization (RMA) number.
• Returns without an RMA will not be accepted.
• To get an RMA number, you need to contact our customer support team within the return window. You should provide:
  • Invoice number
  • Serial number of products
  • Reason for return
  • Whether the packaging has been opened

Return Conditions

• Some products are non-returnable without prior authorization from the original equipment manufacturer ("OEM"). In such cases, the customer is responsible for obtaining return approval directly from the OEM.
• Returned products must be sent to the designated return center within 10 days of the issuance date of the RMA.
• Any product received after this window may be refused and returned to the customer at their expense.
• The RMA numbers should be mentioned clearly on the outside of the shipping package.
• Any items should be returned with the original components and packaging, such as:
  • Warranty cards
  • Manuals
  • Cables
  • Accessories
  • All other materials that were in it initially
• Returns with missing parts can be subjected to restocking fees, or refusal of return with the item being shipped back at the customer's cost.
• Customers are advised to ship back using trackable shipping (e.g., FedEx or UPS).

Defective Products / DOA

Warranty coverage for a product typically falls within the scope of the original equipment manufacturer (OEM).

Defective On Arrival (DOA) Products May Require OEM Customers To:

• Apply directly for support or replacement through OEM
• Have a case or warranty claim number attached.

In such cases, replacements or refunds will only be available once the original product is returned, inspected, and verified defective by the seller.

If approved, the seller will replace it or provide a refund as applicable.

Products Damaged In Transit

Prior to shipping, every product is inspected. If you receive a shipment that is already damaged, please proceed as follows:

• Report the damage to the delivery carrier at the time of delivery.
• Keep all the original packaging.

Contact Info Tech Devices Bay as soon as possible with:

• Tracking number
• Pictures (the product, OEM box, and shipping box)
• Serial number of the damaged item

Info Tech Devices Bay is not liable for any damage or loss if the shipment was made using the customer's freight account. Customers are to make claims directly with their carrier.

Software Returns

All software products are non-returnable, including licenses, digital downloads, and activated software keys.

Additional Terms

The customer must pay for:

• Return shipping
• Any warehouse service fees owed
• Insurance for returned items, unless the return is due to an Info Tech Devices Bay error

If this return policy is not adhered to, the following may occur:

• Delays in processing the refunds
• A restocking fee
• Refusal of the return