Shipping Policy
Serving as the most reliable supplier of IT equipment, ITD Bay offers top-tier selection of much-loved technology products and services
INFO TECH DEVICES BAY
Last Updated: July 10, 2025
At Info Tech Devices Bay (ITD Bay), we are committed to delivering your IT products quickly, safely, and reliably. This shipping policy explains our order processing times, delivery methods, and conditions for shipments within the United States.
Order Processing
- Orders are processed Monday through Friday, excluding public holidays.
- Standard processing times 2–3 business days after payment confirmation (subject to stock availability).
- Orders placed after 2:00 PM (all states) or 12:00 PM (1st shipments) will be processed on the next business day.
- For vendor-direct shipments, processing times may vary depending on the vendor.
Shipping Methods & Delivery Times
- Standard ground shipping delivery: 5–8 business days.
- Carriers used: FedEx, USPS, UPS, InXpress.
- Expedited shipping options may be available at checkout (ifapplicable).
Shipping Rates
- Free shipping on all orders within the continental United States.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Customers can also log in to their ITD Bay account to check order and shipment status.
Shipping Restrictions
- We do not ship to P.O. boxes.
- We do ship to APO/FPO addresses, all 50 U.S. states, and selected international destinations.
Backorders & Pre-Orders
- Items marked as backordered or pre-order will ship once stock becomes available.
- Customers will be notified of the estimated ship date and may cancel before shipment if needed.
Damaged or Lost Shipments
- If you receive a damaged product, please contact us at info@itdbay.com within 48 hours of delivery, including photos of the damaged item and shipping label.
- ITD Bay is not responsible for lost or delayed shipments caused by incorrect or incomplete addresses provided at checkout.
- Some high-value orders may require a signature upon delivery.
Delivery Delays
While we strive to meet all estimated delivery times, delays may occur due to:
- Weather conditions
- Carrier or logistics issues
- Supply chain disruptions
In such cases, ITD Bay is not liable once the package has been handed over to the carrier.
If you have questions about this Shipping Policy or our shipping practices, please contact us:
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